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Machine Service or Repair Ticket Deposit

   
Quantity:    
* Machine Details (Make, Model, Serial Number):    
* Reason for service: (Serviced/Repairs):    
Describe in detail any issues you have had with the machine::    
When would you like to drop off machine for repair?:    
I understand this is a deposit and additional fees may apply *:    

If we do not have the full amount that you ordered of this item:    
 

Add to Cart
THIS IS A DEPOSIT. Additional Fees may apply.
Now Offering Curbside Pickup. Please allow at least 1 business day for orders to be processed. If you choose this option, you will receive an email stating that your order is ready for pickup (be sure to check your spam folder).
If you need service for your machine, please add this product to your cart. Please read details below:

Basic Service (clean, oil and adjust) Prices:
Mechanical machine $ 99 
Serger $ 99 
Electronic Machine $ 129 
(parts and extra labor not included in basic fee)

If your machine in under warranty, you will be refunded the entire amount. 


Repair Procedure

This is a temporary policy to be used during the COVID-19 Outbreak:

  1.     Purchase this “REPAIR TICKET” Note: Our phone line is overwhelmed and we can no longer accept machines via phone at this time. 
  2.     Pay the fully refundable $ 50 deposit. If your machine is under warranty, you will be refunded the total amount.
  3.     Bring your machine to The Cotton Blossom Mon – Fri 12:00 – 3:00 for drop off.
  4.     Drop Off procedure: In order to protect our staff, we will no longer be able to assist with removal and transportation of machines from your vehicle. Please set your machine outside our door and knock. We will retrieve your machine once you have returned to your vehicle. 
  5.     Please only send essential items for the repair such as: sewing foot, embroidery foot, embroidery arm, power cord, etc.  
  6.     We do not need any accessories, trolleys, etc. If it is a Baby Lock, we do not need your power cord, foot pedal or hoop. 
  7.     Our technician performs repairs once a week, usually on Thursday.  If your machine is dropped off by Wednesday there is a very good chance that it will be ready by Friday, unless parts are needed.
  8.     You will be contacted when your machine is ready to be picked up.  Please check email, text and voicemail to receive that information.
  9. Additional fees (minus your $ 50 deposit) will be collected when you arrive to pick up your machine (see below)

Basic Service (clean, oil and adjust) Prices:
Mechanical machine $ 99 
Serger $ 99 
Electronic Machine $ 129 
(parts and extra labor not included in basic fee)

The remaining balance will be collected when you arrive for pickup. Most machines will require a basic cleaning (price above) prior to any work being done.

Pick up procedure will be similar to drop-off. Call us when you arrive in the parking lot to pick up your machine. Pick up times: Mon- Fri 12:00 - 3:00



Order Today (601) 427-5214
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CONTACT US
  • 670 Highway 51, Ste A 
  • Ridgeland, MS 39157
  • Mon - Fri 10am - 5pm
  • Saturday 9am - 3pm