If you need service for your machine, please add this product to your cart. Please read details below:Basic Service (clean, oil and adjust) Prices:Mechanical machine $ 99 Serger $ 99 Electronic Machine $ 129 (parts and extra labor not included in basic fee)
If your machine in under warranty, you will be refunded the entire amount. Repair Procedure
This is a temporary policy to be used during the COVID-19 Outbreak:
- Purchase this “REPAIR TICKET” Note: Our phone line is overwhelmed and we can no longer accept machines via phone at this time.
- Pay the fully refundable $ 50 deposit. If your machine is under warranty, you will be refunded the total amount.
- Bring your machine to The Cotton Blossom Mon – Fri 12:00 – 3:00 for drop off.
- Drop Off procedure: In order to protect our staff, we will no longer be able to assist with removal and transportation of machines from your vehicle. Please set your machine outside our door and knock. We will retrieve your machine once you have returned to your vehicle.
- Please only send essential items for the repair such as: sewing foot, embroidery foot, embroidery arm, power cord, etc.
- We do not need any accessories, trolleys, etc. If it is a Baby Lock, we do not need your power cord, foot pedal or hoop.
- Our technician performs repairs once a week, usually on Thursday. If your machine is dropped off by Wednesday there is a very good chance that it will be ready by Friday, unless parts are needed.
- You will be contacted when your machine is ready to be picked up. Please check email, text and voicemail to receive that information.
- Additional fees (minus your $ 50 deposit) will be collected when you arrive to pick up your machine (see below)
Basic Service (clean, oil and adjust) Prices:
Mechanical machine $ 99
Serger $ 99
Electronic Machine $ 129
(parts and extra labor not included in basic fee)
The remaining balance will be collected when you arrive for pickup. Most machines will require a basic cleaning (price above) prior to any work being done.
Pick up procedure will be similar to drop-off. Call us when you arrive in the parking lot to pick up your machine. Pick up times: Mon- Fri 12:00 - 3:00